Payment Policy

Payment Policy

Scope This payment policy applies to all products and services supplied by [Your Business Name] (“we”, “us”, “our”) to any customer (“you”).

1. 1. Quotes and Pricing
   All quotes are valid for 30 days unless stated otherwise.
   Prices are in AUD and exclude/ include GST as specified on the quote.
   Custom work may require a revised quote if the scope changes; we’ll seek written approval before proceeding.
   For additional artwork requirements (for example redrawing supplied logos), this will be charged at an hourly rate.
2. 2. Deposits & Upfront Payments For Custom Orders
   
   For non-account customers - 100% of the order must be paid prior to production commencing.
   
   For account 30 day term customers - 50% deposit, 50% prior to dispatch/collection.
   
   
3. 3. Accepted Payment Methods
   Bank transfer (preferred)
   Credit/debit card (Visa/Mastercard/Amex) — 1.5% surcharge applies to AMEX
   Online payment link
   Purchase Orders: by prior approval only for registered organisations
4. Payment Terms
   Standard terms are Due on Order Receipt unless otherwise agreed in writing.
   Approved account customers: Net 30 days from invoice date.
   Title and ownership of goods remain with us until payment is received in full.
5. Late Payments
   Overdue invoices greater than 2 days accrue an administrative late fee of $25 plus interest at 1.5% per month (or the maximum permitted by law), calculated daily.
   Production, delivery, and future orders may be paused until accounts are brought up to date.
   You are responsible for reasonable recovery costs (collection agency/legal fees) incurred due to non‑payment.
6. Changes, Cancellations, and Holds
   Changes after approval may incur additional charges and timeline resets.
   Cancellations after deposit: any cancellation after deposit is made will be refunded according to the status of the order (ie if mould has already been completed etc)
   Orders placed on hold at your request for more than 14 days may incur storage or rescheduling fees.
7. Proofs, Approvals, and Errors
   We provide digital proofs for custom work. Written approval is required before production.
   Please check all details carefully (spelling, dates, sizes, colours). Once approved, errors are your responsibility and rework will be charged.
8. Delivery, Collection, and Risk
   Risk in goods passes to you on delivery or collection.
   Shipping, insurance, and handling are additional unless specified.
   Missed deliveries or re-delivery requests may incur extra charges.
9. Refunds and Returns
   Custom or made-to-order items are not eligible for change-of-mind refunds.
   For stock items, returns are accepted within 7 days in original condition; a 10% restocking fee may apply. Shipping costs are non‑refundable.
   Faulty or damaged goods will be repaired or replaced in line with Australian Consumer Law.
10. Disputed Charges
    Notify us in writing within 7 days of invoice date if you dispute any amount. Undisputed amounts remain payable by the due date.
11. Credit Accounts
    Available to approved customers after 5 successful prepaid orders and a completed credit application.
    We may adjust or withdraw credit terms at our discretion.
12. Rush Orders
    
    Rush production or expedited shipping (when available) attracts a surcharge of the below:
    
    Same or Next Business Day - 30% of order
    
    NB - if stock has to be overnighted in then the cost 
13. Force Majeure
    We are not liable for delays caused by events beyond our control (e.g., supply chain disruptions, natural disasters). We will communicate impacts and revised timelines promptly.
14. Policy Updates
    We may update this policy at any time. The version in force at the time of your order applies.
    
    Contact
    Questions about payment? Email [accounts@yourbusiness.com] or call [00 0000 0000]. Please include your invoice number.